Panama Bank ListInformation about the Panama banking system
Panama – Induction in the System of Attention to Complaints
As part of the program of training and updating for banking entities with general licences, the SBP held the seminar: “System of Attention to Complaints”, with the result of imparting knowledge on the Modifications of the Panamanian Banking Regime (Title V and VI) – Dispositions for the protection of the banking client and the banking consumer and its regulations (Accords 001-2008 and 003-2008).
The training was conducted by 23 collaborators from Citibank (Panama), president Mr. John Rozo, vice-president of credit cards and customer service, as well as legal consultants, representatives of the system of attention to complaints of the institution, branches, call centers and charges.
As a result of this of this session and with the goal of aligning and providing the organization with necessary knowledge of the matter, the upper management of Citibank (Panama) expressed to the Superintendant of Banks its interest in forming a second group of participants in the operative areas of this banking institution, responsible for banking consumers via the network of branches.
This training program was dictated by specialized technical personnel from the Department of Customer Service for the Banking Client.
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